Payment Rules

UnivAI payments are linked to invoices. A payment is complete when the invoice is verified and marked paid.

If money is deducted but access does not unlock, users should use Check payment status or contact support with the invoice number and payment reference. UnivAI should check the first payment before asking the user to pay again.

Course, certificate, bundle, or affiliate access activates after the related invoice is verified as paid and the unlock process runs.

Payments may need review if the amount, currency, reference, invoice, or provider status does not match.

Users should provide screenshots, invoice ID, transaction reference, and account email when raising payment issues.